Shipping & Exchange Policy

1. Shipping Policy

1.1 Shipping Coverage

Go Change EV ships to most locations within India. We are working on expanding our shipping coverage, so please check the availability during the checkout process.

1.2 Shipping Costs

• Standard Shipping: Standard shipping costs are calculated based on the weight, size, and destination of the order. The applicable shipping charges will be displayed during the checkout process.
• Free Shipping: Free shipping may be available for orders above a certain value or as part of promotional offers. This will be communicated clearly in the app or during special promotions.
• Expedited Shipping: If you choose expedited or express shipping, additional fees may apply. The cost for faster shipping options will also be displayed at checkout.

1.3 Shipping Time

• Standard Shipping: Orders are typically processed and shipped within 2-3 business days from the order date. Delivery usually takes around 3-10 business days depending on the destination within India.
• Expedited Shipping: Expedited orders are processed and shipped within 1-2 business days, with delivery occurring within 7-10 business days after shipping, depending on location.

1.4 Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.

1.5 Shipping Delays

While we strive to meet the estimated delivery times, shipping delays may occur due to unforeseen factors such as weather conditions, customs clearance, or carrier delays. If your order is delayed, please contact our customer support team for assistance.

2. Exchange & Return Policy

2.1 Eligibility for Exchanges or Returns

Products purchased from Go Change EV are eligible for exchange or return within 30 days of the delivery date, provided they are in their original condition, unused, and in the original packaging.

Certain items, such as gift cards, software downloads, and items marked as "Final Sale," are not eligible for returns or exchanges.

2.2 Exchange Process

If you wish to exchange a product, follow these steps:

• Contact our customer support team via email at automation@elcopcontrols.com to initiate the exchange process.
• Provide your order number and details of the item you wish to exchange. Our team will assist in arranging the return of the original product and shipment of the replacement item.
• Once we receive and inspect the returned item, we will ship the replacement within 2-5 business days.

2.3 Return Process

If you are unsatisfied with your purchase and wish to return the item, follow these steps:

• Contact customer support via automation@elcopcontrols.com to request a return authorization.
• Ship the product back to us in its original packaging, along with the return authorization number provided by our support team.
• Once the product is received and inspected, a refund will be issued to the original payment method within 7-10 business days.

Shipping costs for returns are the responsibility of the customer unless the product is defective or the return is a result of our error.

2.4 Restocking Fee

In some cases, a restocking fee of 10% may apply for returns, particularly for large or custom orders. This will be communicated to the customer prior to completing the return.

2.5 Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately at automation@elcopcontrols.com. We will arrange for a replacement or refund at no additional cost to you. We may require photo evidence of the defect or damage to process your request.

3. Policy Changes

Go Change EV reserves the right to update or modify this Shipping & Exchange Policy at any time. Changes will be posted in the app, and continued use of our services indicates acceptance of the revised terms.

4. Contact Information

If you have any questions about this policy, please contact our customer support team:

• Email: automation@elcopcontrols.com